Privacy Policy
Wellous International Pte Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect the following personal data: name, email address, phone number, postal address, payment information, and browsing behaviour through cookies. We do not intentionally collect data from anyone under 18 years of age without parental consent.
2. How We Use Your Data
Your personal data is used to:
- Process and fulfil your orders
- Create and manage your account
- Provide customer support
- Send order updates and shipping notifications
- Communicate product updates and promotions (with your consent)
- Improve our products and services
- Comply with legal obligations
3. Data Sharing
We may share your data with trusted third parties including payment processors, courier partners, and service providers who assist in operating our website. We require all third parties to maintain appropriate security measures. We do not sell your personal data.
4. Cookies
We use session and persistent cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings.
5. Your Rights
You have the right to:
- Access and request a copy of your personal data
- Request correction of inaccurate data
- Withdraw consent for marketing communications at any time
- Request deletion of your data (subject to legal retention requirements)
To exercise these rights, please contact us.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data. However, no system is entirely secure, and we cannot guarantee absolute security of data transmitted over the internet.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws.
8. Contact
For privacy-related inquiries or complaints, please visit our contact page.
Last updated: April 2026